Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. So when one of our engineers comes to your address to install or repair something, theyre working on behalf of the company that supplies your phone or broadband. Contact BT. Were a wholly owned subsidiary of BT Group and a legally separate business. Most of all getyour complaint escalated if you are still unhappy with the outcome. Ofcom further announced that it was preparing a formal notification to the European Commission to start the separation process. We also use them to offer content that's personalised and relevant to you. ", "Openreach demonstrates world's first 100Gbps broadband connection", "Openreach extends Gfast broadband roll-out", "Openreach Aim for 15 Million UK FTTP Broadband Premises by 2025", "Openreach adds 26 locations to G.fast roll-out", "GLA Conservatives London is One of the Slowest EU Capitals for Broadband", "Why Britain's broadband is heading for the slow lane", "BT Abandons Original Rollout Target for Native UK FTTP Broadband", Akamai's State of the Internet Q4 2015 report, "BBC Watchdog Scalds BT Openreach for New Home Install Delays", "BT's Openreach slammed for phone and broadband connection delays", "BT Openreach seems to be penalising us for being Sky customers", "UPDATE Sky Demand Ofcom Open UK Competition Inquiry into BT Openreach - ISPreview UK", "Ofcom seeks views on splitting BT and Openreach", "Millions of broadband customers in UK 'suffer dire internet speeds', "Digital Economy Act 2017 gets royal assent and is now law", "BT slapped with record 42m Ofcom fine for regulatory breaches at Openreach", "BT will not extend Openreach's dealings with consumers", "Labour MP calls for Ofcom to force BT split from Openreach", "BT could be forced to sell Openreach, says Ofcom", Making digital communications work for everyone, "BT 'should be forced to sell Openreach service', report says", "Ofcom calls on BT for 'legally separate' Openreach", "BT avoids Openreach breakup but Ofcom orders more investment", "BT ordered to legally split from Openreach by Ofcom", "BT strikes deal to legally separate Openreach division", "Openreach removes BT branding from revamped website", Progress on delivering a more independent Openreach, "Cyber watchdog warns on Huawei security risks to critical UK networks", "China's Huawei and ZTE pose national security threat, says US committee", "Government admits slip-ups in BT-Huawei deal", "China telecoms giant could be cyber-security risk to Britain", "Parliamentarians say Huawei-BT deal exposes flawed security controls", "Huawei and ZTE could pose security and business threat to Europe, says EU report", Digital Private Network Signalling System, Young Scientist and Technology Exhibition, British Telecommunications plc v. Prodigy, Telecommunications industry in the United Kingdom, Science and technology in the United Kingdom, Defence Science and Technology Laboratory, European Conference of Postal and Telecommunications Administrations, Internet Telephony Services Providers Association, British Approvals Board for Telecommunications, https://en.wikipedia.org/w/index.php?title=Openreach&oldid=1151958011, Short description is different from Wikidata, Wikipedia articles in need of updating from April 2017, All Wikipedia articles in need of updating, Articles with unsourced statements from December 2018, Articles with unsourced statements from March 2017, Creative Commons Attribution-ShareAlike License 3.0, This page was last edited on 27 April 2023, at 08:30. We have a range of ways to get in touch for new and existing customers. We use cookies to bring you a great browsing experience - and to find ways to make it even better. This was part of a legally binding list of undertakings BT gave Ofcom, our regulator, in September 2005. Find out whos who. Weekends 8am to 8pm. Select the service, issue and issue type to get the contact details for your complaint Select the service > Select the issue > I found a number of BT Contact Numbers, and BT Complaints addresses which will help you contact someone willing tolisten. Address: Openreach headquarters is completely transparent when it comes to contact information and location of the Openreach headquarters. Complaints policy At Openreach, we pride ourselves on making sure we provide excellent customer service. These include cookies that allow the sharing of anonymous data with selected third-party partners. Find out more about what that means. We also use them to offer content that's personalised and relevant to you. Looking for a particular Openreach employee's phone or email? No credit card required. We use cookies to make our services work and collect analytics information. OPENREACH LIMITED. Discover great CX today. From your mobile it's 0800 800 150 or 0800 800 151 and this is chargeable. We're the people who connect homes, schools, hospitals, libraries, businesses - large and small, broadcasters and governments to the world. Other executives include Marc Allera, Chief Executive Officer, Consumer Division; Clive Selley, CEO, Openreach and 47 others. Openreach is a subsidiary of its parent company, BT. [4] The resulting organisation, Openreach, opened for business in January 2006 and reported directly to the BT chief executive. And not forgetting our very own engineers who play such a crucial role in building the broadband network that keeps Northern Ireland connected. Keep your email factual. BT Openreach What a great place to work! Most broadband providers use the networks infrastructure to provide their services to customers. Most of allyou need a reference number for your complaint. Subsequently, BT's Infinity programme and other projects underwent urgent review. We wont ever ask you for your bank details. Find out about the five ways we're rising to the challenge of delivering Fibre broadband to rural areas of the UK. 0800 9177550 From outside the UK +44 800 9177550 For all Ireland journalists, please call +44 7713 332974 BT Newsroom 1 Braham Street London E1 8EE United Kingdom Get directions Media enquiries form Contracts required compensation payments to be paid to other telecoms providers if the services were not delivered on time. E1 8EE This means were independently governed, and has helped us become a more autonomous and customer-focused business. Worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. I got through to this number which got me more information on an ongoing prob with BT OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) where I was treated with the greatest of respect and efficiency. [46] In 2018 the UK's National Cyber Security Centre (NCSC) and US authorities took action separately to restrict the operations of ZTE over security concerns, with the NCSC warning UK telecoms companies not to use ZTE devices.[41]. Keeping the status quo was said to be unlikely. Openreach engineers visit around 29,500 homes and offices every weekday on behalf of its customers, the CPs. Or write to the address on your phone bill. The functional separation of Openreach from BT has had mixed results, according to economists J. Gregory Sidak and Andrew Vassallo, who have argued that while Openreachs creation produced the short-run benefit of lower prices, it also led to long-run costs, such as declines in telecommunications investment, customer satisfaction, and measures of the United Kingdoms global competitiveness in telecommunications.[5]. Registered in England and Wales No. We learn from all the complaints we handle and use that insight to . A dedicated customer service handler will be allocated to your complaint, or enquiry, to fully investigate and resolve your issue as quickly as possible, keeping you up to date throughout. See 5 photos and 1 tip from 47 visitors to Openreach. 1 Braham Street Our 950 engineers are busy installing our Full Fibre network to more than 3,500 homes and businesses every week. By May 2019, when it had connected 1.2 million premises to FTTP, Openreach aimed to have connected 4 million premises by 2021 and 15 million by around 2025. Help! You'll find all the info you need, and report issues, via the virtual assistant or by phoning: To report BTGroup building faults, or ask about the purchase of a BTGroup property, please contact our property helpdesk. Type: Private company Industry: Coffee shops Headquarters: London, UK Number of locations: 1,017 Revenue: 227.9 million GBP Number of employees: 5,000 You may also check: Openreach head office uk contact number and email support We use cookies to bring you a great browsing experience - and to find ways to make it even better. Should I give them those. Phone Number . We employ more than 37,000 people who install, support and maintain the wiring, fibres and connections which link tens of millions of homes and businesses in the UK to our customers networks. You've accepted analytics cookies. Next accounts made up to 31 March 2023 Our virtual assistant will then help direct you through to the right team and one of our dedicated customer service team will then be allocated to you and able to help. In 1987 I began a career as a British Telecom Engineer. Myself and my team cover the whole of the UK. [43] On 16 December 2012 David Cameron was supplied with a in-depth report indicating that the intelligence services had very grave doubts regarding Huawei, in that the UK governmental, military, business community and private citizen's privacy may be under serious threat. Im sure you will get a response within a few days. [41], ZTE, another Chinese company supplying extensive network equipment and subscriber hardware to BT Infinity, also came under scrutiny after the US, Canada, Australia and the European Union declared the company a security risk to its citizens. Openreach manages BT's local access network which connects customers to their local telephone exchange, starting at the main distribution frame (MDF) in the exchange and ending at the network termination point (NTP) at the end user's premises. You've rejected analytics cookies. EEE producer registration number : WEE/AH0065TW, Reporting dangerous or hazardous damage you see in the street. Genesys named a 2022 . Your supplier will be able to work with Openreach if necessary to , Contact BT for help and support with your BT broadband, TV, home phone or mobile. In July 2017, Openreach began removing the BT element from its logo, and in September 2017 Openreach removed BT branding from its website.

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