It will be our pleaser to provide you with the complimentary flower bouquet for the occasion. STEP 4 - Finish with a courteous call-closing statement. And could I have your name please? We have a restaurant on-site that also serves lunch and dinner, but those meals are not included in your lodging fee. (OPPORTUNITIES)5. All we need now is a phone number. Step 2: Empathize, apologize or assure (whichever applies). Mr. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday. We will then help that guest and provide impeccable customer service on your behalf. I'm Michelle, at your service. 8. Alex Thank you. Thats flight 1070 from Salt Lake City to New York, Kennedy Airport,transferringto flight 90 from Kennedy to Helsinki. B: One minor problem, sir. A: Sure, John Sandals. Guest: Can you give me name and phone number of a mid-range hotel where I may get single room on that day? The action you just performed triggered the security solution. Hotel Receptionist: What type of room do you like to reserve, mam? Nonsmoking. Please answer all questions about the text: Press Enter or Space to show volume slider. %PDF-1.5 % B: Next question: Is a queen-size bed okay? Click to reveal Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. What is your destination? Step-2: Greet the guest properly. Hotel Clerk: Well, we have onesuiteavailable, complete with akitchenetteand a sauna bath. CALL CENTER MOCK CALLS SCRIPT SAMPLE 2 - EMERGENCY HOTLINE. Do you find that acceptable, sir? Hotel Clerk: Its only $200 dollars, plus a 10% room tax. That's not bad. Yes, but you will have to confirm this reservation at least two hours before departure time. B: Hi, Mr. Sandals. Travel Agent: Okay. This week the chef has a three-course special on the menu. What's the actual price? Guest: Ok, and what time is check-out? Let me check our computer here for a moment. B: I have booked you on your flight at a great rate. My name is John Sandals. Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips EMAIL ME TO PURCHASE: reagene.biz@gmail.com---LET'S KEEP IN TOUCH! Practice the Conversations of This Topic with Mike, HOME Copyright 2023. We dont have any single room vacant at that moment. Lonnie Treat this as an actual call from an actual customer and you'll have a better chance of passing your mock call and improving your call handling skills. A: I need to reserve a room. I'm Michelle, at your service. Guest: Great. Now all I need is your phone number. A: Certainly. Bill Thank you. FILE TO DOWNLOAD OR INTEGRATE Outbound Sales Call Script Templates Download as PDF Download as Word Doc Download as Google Doc 1. Goodbye. Guest: Yes, thats right. B: Good! Gender: Male or Female. My name is Michelle. Check your understanding by answering the questions about the text. Below is acall center script exampleshowcasing some of the services we can provide to your restaurant. My name is Sara; how may I help you today? This is a useful text for learning how to make a hotel reservation in English. A: I need a room for a few days. Hotel Clerk: $80 dollars, plus the 10% room tax. Hope to have it up by end of the year (December 2019) OR early next year (January 2020).You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. Lonnie Yes, I would. me to have a short recap of what we have discussed today. Hotel Reservation Dialogue #1 R: Good morning. Now, if you'll just tell me your phone number. (GEMS)4. Customer Service Call Scripts for Handling Several Customers at the Same Time. B: Okay, Mr. Sandals. Thank you very much. B: No problem at all. B: Hi, Mr. Sandals. Your reservation is now verified, so all I need is your phone number. Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. Could I have your full name, please? Our prices are now slightly higher. Virtual Hostess: Thanks Ted, you too and dont hesitate to call if you have any other questions at all. B: Fantastic! A: How much per night are we talking about? 2. f&!bLEL `'E9xq A: Sure, John Sandals. Read the complete Terms of Use for more information. %%EOF is closed for the season. Hotel Clerk: Well, would you like a smoking or a non-smoking room? A: My plans are to be there April 14th to the 17th. Whenever a guest calls your restaurant, your new virtual hostess team will answer their call according to your exact specifications. Randall Davis. endstream endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <>stream Travel Agent: Okay. 2. To start, we will prepare our award winning lobster bisque, followed by our signature cut prime New York strip and for dessert, a perfectly prepared Crme Brle. Receptionist: Sure! My number is 626-555-1739. ),} +C\MCs. STEP 2 - Let the customer know what happens next (and include a timescale - so they can go about planning their busy lives). I'm glad we could take care of that for you, [Customer Name]. HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_ MOCK CALL PRACTICE: Basic Browser Troubleshooting | Interactive Session. Telephone Call Script: Hotel Reservation Cherry: Thank you for calling Hotel Anson. The guest wants to reserve room for her husband. :)WATCH THE ENTIRE PLAYLIST HERE: https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6Here are the guide questions (also on pinned comment): 1. B: Would you prefer to leave from Los Angeles or Burbank Airport? A: That's a reasonable price. Oh, and Id like the cheapest flight available. 43 0 obj <>stream 2. All of the following are amenities the hotel offers its guests except: At what time can Mr. Abrams check into the hotel on Friday? Repeat A: I need to make a plane reservation. GUEST: I'D LIKE TO RESERVE A ROOM FOR TWO PLEASE. AGENT: ALRIGHT! Calling Diner: Email would be best; it gets sent to my cell. It's area code 626-555-1739. May I help you? Guest: 257 Park Avenue South, New York, NY 10010, USA. The flight number is NWA 476. Receptionist: Sure! AGENT: THANK YOU! Reservation Officer: Its my pleaser madam. I see we have some availability. I will also be sure to include our address so you can find us easily. A: Certainly. MAY I KNOW WHOSE ON THE LINE? Reservations clerk: . MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5. . Hmm, hmm . Guest: Good Morning. Caller: Uh, well, Id like tocatcha return flight on the twenty-ninth. Hotel Receptionist: Sure, Madam. This is Capitol Hotels in Washington, D.C. How may I help you? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Hotel Receptionist: So, a double room is booked for you MS. Stephany Rose from 5th April for 5 days with the hill view. The coach leaves for the airport at 6.15 am. Calling Diner: Possibly, my wife and I are in town on vacation and are looking at restaurants provided by our hotel. Am I right? Your new virtual hostess team will even be able to help answer calls from your on-site staff 24 hours a day, 7 days a week. Have a nice day. Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. Calling Diner: Oh wow, that would be great. And the view of the city is great, too. A: Right now. Hotel Clerk: How do you spell your last name, Mr. Maexner? In our todays Hotel conversation in English guide, we will share dialogue between guest and receptionist. Tess, speaking, How can I help you? My name is Michelle. Man: Oh, thats a little too expensive for me. Can I book a reservation for 2 at 9:00 pm? Lonnie This Friday. to inquire about available rooms. Diego Guerra says: This is awesome, you are really talented, it is like a real scene. In fact, our all single rooms are occupied for next 5 days. How may I assist you?" Step-3: In this stage be sure about the name and when guest wants to check in and check out. Spellman, and your address is 5017 Broadway Woodside, New York (NY), 1137, and. An online hotel reservation form is used to track bookings and manage reservations through a hotel's website. For more information on Specialty Answering Service, including additional sample scripts, visit us at: www.specialtyansweringservice.net Now you have been booked, Ms. Jones. hb```f``R@( ?000I6w4Tt0Ut4wt F fbNYM@[v?$g#( a`rP @L |F1 D Let me check and see what rooms are available. Let me see. to report a cancellation. #CancellationOfReservation #HotelReservation #FrontOfficeOperations A: Possibly. What can we do for you? Hotel Receptionist: May I have your contact number, madam? Travel Agent: Sure, no problem. Man: Well, how much is the non-smoking room on the 20th? Calling Diner: Perfect and thanks for your help. Reservation Officer: I can understand your urgency madam but I am very sorry. I have also included the product knowledge so you can train yourself to think like a call center agent. Explore the latest videos from hashtags: # . A: Maybe. A: It's 626-555-1739. % AU2(^Hx oI]$T Dear Readers, this is just a sample conversation. TMP HOTEL ROOM RESERVATION. For how long does Mr. Abrams plan on staying at the hotel? Have a wonderful rest of your day! Caller: Well. B: The price per night is $308. If your calling guest has a message for a specific department or employee, we will text or email the message to the recipient immediately after hanging up. Can you do me a favor then? May I help you? I have a few questions I hope you can help me with. Lonnie Yes. A: I will be traveling to Aspen, Colorado. By carefully observing the conversation between hotel receptionist and customer you should get some idea about how room reservation is done at front desk of the hotel. HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube 0:00 / 4:06 HANDLING RESERVATION CALL | HOTEL RESERVATION 5,027 views Dec 15, 2020 67 Dislike Share Save maricrisvm 806. . B: Thank you so much, Mr. Sandals. Reservation Officer: Sure madam. UNINTERRUPTED VERSION OF THIS MOCK CALL: https://www.youtube.com/watch?v=XHvJeSgwii0DO NOT watch this mock call like an outsider. A: Nonsmoking, definitely! Hold on for few seconds. B: Sir, I'm Michelle, and I run the front desk. Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table. A: Definitely nonsmoking. Do you mind, sir? Receptionist: Good afternoon! May I know the specific date for the reservation? This is an example of telephone conversation in front office. HOTEL RESERVATION MOCK CALL SCRIPT (TMP2) AGENT: GOOD MORNING! It looks like we have several rooms available. Now, about the bed, is a queen-size okay? STEP 1 - Briefly summarise what has been accomplished on the call. Travel Agent: Freedom Travel. You take care. You then forward your calls to a designated phone number and all of your incoming calls are rerouted to our digital call center. I can't handle that smell. Calling Diner: Hi Sara, my name is Ted. There are many points you need to understand while taking reservation. A: Please tell me the price, so I can make a decision. A bellboy will bring your bags up shortly. Guest: Its S-T-P-H-A-N-Y and then R-O-S-E. Hotel Receptionist: All right, Ms. Stephany. B: Our room rates recently went up. Now, Mr. Sandals, about the room, smoking or nonsmoking? Now, is a queen-size bed okay? Here we will share 2 real life scenario. Miss Walker: Hi Cherry, this is Ricca Walker of Sakura Financial Life. I am Taylor Isabel. If there is an emergency situation, we can transfer calls from your FOH or BOH staff to emergency service technicians and handle conference calls.

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