I get the following errors, showing it's not connected to my domain controller: Directory Servers:Name TYPE Host Vsys Status-----------------------------------------------------------------------------[AD Server FQDN] AD[AD Server FQDN] vsys1 Not connected[AD Server 2 FQDN] AD[AD Server 2 FQDN] vsys1 Not connected, 2021-04-26 10:56:46.639 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.661 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_wmic_log_query(pan_user_id_win.c:1590): log query for server failed: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b, 2021-04-26 10:56:48.664 -0500 Error: pan_user_id_win_get_error_status(pan_user_id_win.c:1275): WMIC message from server: NTSTATUS: NT code 0xc002001b - NT code 0xc002001b. 5. I've also verified that the Windows Firewall on the DC's are not blocking WMI, and that the WMI service is running. Please let me know if you have any other queries on this case. As per the security event I could not see the logon event for 14 and 15 July. As checked the security event logs the following are my observation: 1. 2023 Palo Alto Networks, Inc. All rights reserved. Identify your Reddit and its partners use cookies and similar technologies to provide you with a better experience. such as OpenLDAP) and identify the topology for your directory servers. I ran the following commands and will drop the results in the case files: https://live.paloaltonetworks.com/docs/DOC-5662, https://live.paloaltonetworks.com/t5/general-topics/user-id-debug-logs/m-p/68836#M40069. Resolution We have two possible scenarios: Scenario 1: - If the firewall is getting User-IP mapping via User-ID agent, that means you need to verify the below setting: Device > User-ID > User-ID agent > open agent setting > uncheck the "Use as LDAP Proxy" Scenario 2: Thank you! I guess I should always try that prior to asking for help because I know last time I asked for help that fixed a weird issue I was having (different office/firewall though). Eventually I noticed that every time I would make a change to the Default Domain Policy that several Event ID 4719s would show up (and always an even number of them). I tried logging in and out of a machine in my office to try and track the logon events, but have not seen them show up. So I was turning them on and they were being shut back off one second later. Please check 4624 - logon and 4634 -log off event. usernames as alternative attributes. However, all are welcome to join and help each other on a journey to a more secure tomorrow. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs. What are your primary sources for group information? Change), You are commenting using your Facebook account. Hope you are doing well. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. To improve your experience when accessing content across our site, please add the domain to the allow list on your ad blocker application. debug user-id refresh group-mapping all debug user-id . the Include list for one group mapping configuration cannot contain Configure Palo Alto Networks - Admin UI SSO Open the Palo Alto Networks Firewall Admin UI as an administrator in a new window. resarting the user-id process should solve this, but be aware that all info about the user will disapper and repopulated again. CIMV2 permissions: I think the consultant and I actually missed this, case owner #4 caught it later. Thanks for joining the call and also for sharing the TSF file you can also try resetting/clearing mapping if you need to manually refresh all the mappings (if the automatic update is failing or during troubleshooting) > debug user-id reset group-mapping all > debug user-id refresh group-mapping all > clear user-cache all > clear user-cache-mp all Tom Piens Logon and Logoff, respectively. Device > User Identification > User . Configure User Mapping Using the PAN-OS Integrated User-ID Agent. And then here's some notes I took right after getting the security logs to actually show logon events. Does this also apply to agentless user-id? Where are the domain controllers located in relation to your is an Active Directory server: If This website uses cookies essential to its operation, for analytics, and for personalized content. End Users are looking to override the WMI change . Please attach the logged CLI session to the case for the below commands outputs: - Let the above command run and try to recreate the issue. Issue was because my AD servers are in a security zone and I needed to add a security policy that allowed the management IP address of the Palo into the AD Zone. The new user also doesn't show when running the following command: >show user group name "domain\group name". Audit account logon events was not configured. (c) 2018 Microsoft Corporation. Ensure that the primary Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business . Configure User Mapping Using the PAN-OS Integrated User-ID Agent. We noticed that only 5 to 6 logon events can be seen on 8 July. This subreddit is for those that administer, support or want to learn more about Palo Alto Networks firewalls. I am going through the logs and discussing with my internal team. Note: For a complete list of sources that Qualys Context XDR supports, on the Qualys Context XDR UI, navigate to Configuration > Data Collection > Catalog. So I just open the CLI and run "debug management-server on info", right? Follow commands below as a workaround. 2. Take steps to ensure unique usernames users in the policy configuration, logs, and reports. In the SAML Identify Provider Server Profile Import window, do the following: a. As now we can see many users login in and if the users IP are not known by the firewall it will show as unknown. Refer to screenshot below. The Palo Alto Networks firewall can retrieve user-to-group mapping information from an LDAP server, such as, Active Directory or eDirectory. Let me know if there is any good things I can use to troubleshoot, CLI, or other things to check. see all configured Windows-based agents: To see if the PAN-OS-integrated agent is configured: View how many log messages came in from I tried to include any details that someone might find relevant, but as a result it is still a very long post. Find a user mapping based on an email address: show user email-lookup base "DC=lab,DC=sg,DC=acme,DC=local" bind-dn "CN=Administrator,CN=Users,DC=lab,DC=sg,DC=acme,DC=local" bind-password acme use-ssl no email user1@lab.sg.acme.local mail-attribute mail server 10.1.1.1 server-port 389 labsg\user1, Refresh SSH Keys and Configure Key Options for Management Interface Connection, Set Up a Firewall Administrative Account and Assign CLI Privileges, Set Up a Panorama Administrative Account and Assign CLI Privileges, Find a Specific Command Using a Keyword Search, Load Configuration Settings from a Text File, Xpath Location Formats Determined by Device Configuration, Load a Partial Configuration into Another Configuration Using Xpath Values, Use Secure Copy to Import and Export Files, Export a Saved Configuration from One Firewall and Import it into Another, Export and Import a Complete Log Database (logdb). Deploy Group Mapping Using Best Practices for User-ID. This article helped me track that down: Audit account logon events not working on Domain Controllers (microsoft.com). server in each domain/forest. When changing the domain name in the LDAP server profile or in the Radius server proflie, it is usually necessary to clear the user cache in order for the firewall to start a new IP to User mapping list. I've verified that the username/password is good on the service account and the account is not locked. The last one is redundant, so I disabled, but did not delete. Anyone experiencing issues where Palo Alto flip flops from recognizing the source user to not recognizing? Setup AD user system account with rights according to implementation guide for WMI integration, - followed https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClGGCA0, - tested WMI access using WBEMTEST tool (https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000PLs2CAG), 2. user mappings to the Palo Alto Networks device: To PAN-OS. each user. with an LDAP server profile that connects the firewall to the domain Click Accept as Solution to acknowledge that the answer to your question has been provided. >> Installing Microsoft's June 8th 2021 security patches related to CVE-2021-26414 is generating errors on Domain Controllers. Enter a Name. . Configure the Palo Alto Networks Terminal Server (TS) Agent for User Mapping. I was just looking at the logs of [DOMAIN_CONTROLLER] and it's been getting this DCOM error a dozen times per minute: The server-side authentication level policy does not allow the user DOMAIN\PAUSERID SID (S-1-5-21-2410054176-4189976347-2277943543-8605) from address 192.168.1.96 to activate DCOM server. WMI to WinRM user-id mapping. The TL;DR of it all is that my Advanced Audit Policy Configuration was overriding the Local and/or Domain Audit Policies. Determine the username attribute that you want to represent They also say to don't use the integrated agent if your user count is over 1000, or more than 10 DCs. https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClR1CAK&refURL=http%3A%2F%2Fknowledgebase.paloaltonetworks.com%2FKCSArticleDetail, Created On09/25/18 18:50 PM - Last Modified12/15/22 20:59 PM, show user user-id-agent config name, Use the scroll bar to view the latest logs, debug user-id reset user-id-agent. Down to 2,500 words from almost 94,000. owner: jteetsel. Plan User-ID Best Practices for Group Mapping Deployment. Also, the article uses the word "agent" 19 times. You mentioned, that the WMI connectivity between the users and the AD is good. Manage Access to Monitored Servers. unused group to the Include List to prevent User-ID from retrieving After the reset also it did not work. However, all are welcome to join and help each other on a journey to a more secure tomorrow. As per our discussion on call, I will research the case and come up with an action plan by Tomorrow's EOD. I am setting up the Endpoint Context Server to send user-id and IP mapping to Palo Alto. To manually refresh the cache, run the, User-ID Best Practices for Syslog Monitoring, User-ID Best Practices for Redistribution, User-ID Best Practices for Dynamic User Groups. As discussed one of my colleagues will join the session. We are not officially supported by Palo Alto Networks or any of its employees. We checked that all the GP user are able to see users. For more information, please see our If you do not have Universal Groups and you have multiple domains use the same base distinguished name (DN) or LDAP server. If the above command does not list the user, run the additional two commands: >debug user-id reset group-mapping >. USB Flash Drive Support. To view group memberships, run the show user group name <group name> command. with an LDAP server profile that connects the firewall to a domain 5/18/2022 12:42 PM TAC case owner #4. SSH Into the Device and run the following command. there? Retrieve User Mappings from a Terminal Server Using the PAN-OS XML API. Select the Device tab. . Also, I've never posted on Reddit because I'm not that kind of creep, (I'm a different kind.) . We have a windows server setup for user-id agent. Do you just want all the security events? show user group list. to the LDAP server profile for redundancy. User-ID sources send usernames in different formats, specify those We went through 4 case owners and we basically had to start over with each of them. And when I do see them, they're usually for machines, not users. (Unknown command: wmic). Palo Alto Networks Predefined Decryption Exclusions. a group that is also in a different group mapping configuration. PS: weird thing is I do so some user-id mapping at this site, but very few. Device > User Identification > Group Mapping Settings Tab. users and groups within each domain. Once that was added, I get a connected status in Server Monitoring and User ID mapping is now working. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) or by a User-ID Agent that is configured to proxy the firewall LDAP queries. Include or Exclude Subnetworks for User Mapping. User ID to IP mapping stopped or intermittent, Scan this QR code to download the app now. As I could not find any event logs been generating , could you please check from the other side why the event logs are not generating for logon event. For Palo Alto Networks that support multiple virtual system, a drop-down list (Location) will be available to select from. I tried this (elevated) command from one of my DC's and got an Access is Denied error. changes. This behavior seems to happen when testing the clear user-cache of a Captive Portal user to verify that user gets redirected to the Captive Portal page. Accessing by CLI to my Palo Alto firewall, configuration mode, I saw debug user_id query failed packets sent back to my controller, so I run in enable mode command "debug user_id reset server . To clear the user cache: clear user-cache all; clear uid-gids-cache all; delete user-group-cache . Run the following command to refresh group mappings. As discussed one of my colleagues will join the session. It happens on a Palo Alto firewall that over time you notice that the 2020-01-21 12:24:19.781 +0900 INFO . View mappings learned using a particular He was adding details on screens I didn't know existed. Or maybe the weird guy we had rebuild our DC's after a ransomware attack did it? To check if the agent is connected and operational: To seethe details of the connection between User-ID agent and the firewall: View configuration of the agent from CLIl: There are two ways to set the logging level on the Agent and then view them. The data can be retrieved through LDAP queries from the firewall (via agent-less User-ID) OR by a User-ID Agent that is configured to proxy the firewall LDAP queries.

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