We aim to provide readers with the most up-to-date information available about today's consumer products and services. If you fall into that camp, then you may be the type who budgets for concerts and sporting events. Dial +1 (866) 788-2482. I recently purchased some tickets for a concert next week, but it says that the seller wont have the tickets ready to send until the day of the concert. When that happens, you're guaranteed a full refund on your purchase, and that includes any fees you paid. I will never use this company again and warn everyone I know to do the same. They (mlb) use this barcode system . I was assigned 2 seats, 67&68. Checking vs. Savings Account: Which Should You Pick? How do I know I can trust these reviews about StubHub? Best Mortgage Lenders for First-Time Homebuyers. Luckily, that was true and I was able to transfer my ticket to the buyer the night before. I would like to draw public attention to this incident, I think this is not the first case of cheating this site. I was unable to get tickets through Ticketmaster as it had sold out. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. Randy Miller | NJ Advance Media for NJ.com. Sometimes, events don't go off as planned. Were all stressed! We are changing the way you register and sign-in to the StubHub Community. Privacy Policy. MLB is partnered up with Stubhub's and is fully integrated with them. That way there are no issues but additionally, so they can get paid. Sorry for the confusion. I told him repeatedly that I never got an email and he couldn't do anything, I asked to be transferred to a supervisor, and was to Scott who also told me it was my fault for not responding to an email I NEVER RECEIVED! I was told it would be taken care of and that I did not need to do anything. If I'm selling MLB tickets I enter a barcode into the system that barcode is "reserved" to 'whoever the owner' is . I am in the same boat here what ended up happeneing to you? How long the refund will take to process. StubHub sent me a confirmation email saying I had seats 8 & 9 for Mississippi State baseball event. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Published on Aug. 24, 2022. I went through this exact issue a few weeks back. I called back on 4/12/23 I was told I will not receive my 864.00 and they were charging me 1100.00 for all the duplicate tickets, I said, "So you have my tickets, my money and you want to charge me more money and I have called you over 10 times trying to get this fixed, what kind of customer service is this." The pit tickets jumped to 400 each. If the listing exists on StubHub and you can transfer the tickets, you're certainly welcome to list them on StubHub. So sorry again for the concerns! Did you find it helpful? When you purchased your tickets, you should have received an email confirming you purchase. Unlike Ticketmaster, which sells tickets directly to consumers, StubHub is more of a ticket marketplace where individuals can list tickets they have available for sale. Maurie Backman writes about current events affecting small businesses for The Ascent and The Motley Fool. List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. Thanks! The morning of the concert, there were 179 tickets on StubHub with the cheapest being $140 (cheapest face value ticket through Ticketmaster was $47.25). Hey jbsmith! In most cases, tickets arent issued until 24 hours before the event. Sorry we couldn't be helpful. Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. I've been on the phone with them 4 times now to get things resolved. Click here to read our full review for free and apply in just 2 minutes. This is based on when the seller told us they'd have the tickets. After the switch, you will enter the email address you use to access the community in order to reset your password. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. The event is tonight. Stubhub NEVER processed a refund and NEVER provided an account credit. Always remember that StubHub is your one stop shop for any and all of your ticket related needs! Buying tickets on StubHub guarantees you a seat to whatever event you're looking to attend. I knew that Stubhub is a resale company, and that I could get tickets at an inflated price. Sign up to receive our free weekly newsletter. Not getting your tickets until the day of the event has become more common with venues. Apple Wallet Tickets Not Tranferrable????? With this same logic I could be charged a fee for sleeping for more than 3 hours. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. 3. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. StubHub is a great source for concert and sporting event tickets. Since June of 2022, listing for sale MLB tickets has been an absolute train wreck. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Not getting your tickets until the day of the event has . You will enter your community username and new password and done! Get buying tips about Ticket Websites delivered to your inbox. It would have cost me 1300 for the same ones had I waited any longer. When that happens, you're guaranteed a full . If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. If I would have shut my account down the first day I called none of the others would have made it through.". 24/7 customer support: For more information, please see our Some venues, artists, and teams don't release tickets until a couple days before an event. The event is today and I still don't have my tickets Print. A day later, I see a charge for $495 to my credit card from Stubhub. Be the first one to find this review helpful. Not the greatest arrangement, but I have had tickets delivered fairly close to game days before, so I trusted them. We are told NOT to resell our season tickets (which is BS) or, if caught, lose not only that game, but the rest of the season of tickets -AND all future rights to season tickets. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. Unsubscribe easily. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. The Cure is set to play Fiddler's Green Amphitheatre on June 6 as part of its 30-date tour. I said I sold my tickets already. If you're selling tickets, for example, before listing on StubHub, consider blasting out on your social media page that you're looking for a buyer so you can potentially avoid paying a fee. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. We know this can be concerning. It is not in a seller's best interest to cause issues for a buyer at the same time. They are not a reputable company and will not help or rectify their mistakes. being locked in and not knowing if youre going to ever receive your ticket until its too late is a pretty fucked system. Customer service all the way to your seat, 2000-2022 StubHub. Sellers will face penalties or could lose their accounts if they don't ship or cause problems for their buyers. Copyright 2018 - 2023 The Ascent. If I had purchased the tickets for standing room only at event, it would have cost me &40.00 for two tickets - SubHub charged me $93.00 - I purchased seat tickets, not standing room only general admission. And so if you wait until you're within a few days of a given event, you might snag a great deal. We are changing the way you register and sign-in to the StubHub Community. I read the FAQ but don't understand it. same here, what I have learned is that someone can advertise tickets to sell, without having them. Thank you, you have successfully subscribed to our newsletter! In most cases, tickets aren't issued until 24 hours before the event. So I almost bought horrendously inflated nosebleeds backups through ticketmaster. Bought my tickets 4/6, said they would be ready 4/22. More than double the face value. But it won't charge you a fee just to list your tickets, so there's no risk there. Price wasn't my concern as long as I got them for her. Sometimes, StubHub only allows hard stock ticket sales. Im in the same situation, How did this get resolved did you receive your tickets or a refund? Has anyone experienced this? At 11:49am California time, tickets were available using the Live Nation . View complete StubHub Return Policy. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. Copyright, Trademark and Patent Information. by Maurie Backman | Editorial content from The Ascent is separate from The Motley Fool editorial content and is created by a different analyst team. No. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Use of this website signifies your agreement to our, / Understanding your order's delivery status. Apparently sometimes it's out of their control. All Rights Reserved. We can't ask them to send tickets earlier than the date in your order details. I was told, "This time it is nothing we can do." I called an hour before the concert to learn that my tickets were unavailable. This is why we do not list the specific seat #'s on our listings. is there still hope i will get my ticket? Sellers are not paid until the tickets are confirmed delivery to a buyer for US and Canada events. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was on hold with customer service for two and a half hours . Electronic (PDF) tickets: Upload the file (s) within 1 calendar day of the sale date. Re: Why would seller unnecessarily delay ticket delivery? We have not reviewed all available products or offers. If you're using thewrong credit or debit card, it could be costing you serious money. We keep track of all orders and guarantee delivery by the date in your account. We are changing the way you register and sign-in to the StubHub Community. "Stubhub is saying they cannot refund buyers because sellers . Again, I did everything right. ARLINGTON, Texas With Aaron Judge or without him (at least for a couple more days), the Yankees need to start putting up a few runs more than a once . The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. i know there is still time but after looking at this sub my confidence is low. Stubhub is a marketplace. I get people have gotten bad experiences but when you compare the numbers of fulfilled orders to bad ones, I'm sure it works out to a pretty favorable number. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Needless to say this happened 7 times with me calling the company each time telling these are the same tickets, that I have sold and can someone please make this stop, I was told it was being escalated and sent to tier 2, I continued to call after 5 days because I never received my money from the sales, I was to wait 7 days, I was told to put in a new payment method, they then took 400.00 from my checking account saying I would have to pay for all those tickets that was cancelled and not delivered, I said, "But I called you daily. Many or all of the products here are from our partners that compensate us. Is this just an excuse to try and scam that they can't send right away? Listings are removed without notice and transactions get cancelled due to Stubhubs failure to repair their barcode integration with the MLB. "We've been listening to Taylor Swift every time we're in the car," Christy Carter said. . Yes So, option - wait to deliver at the last minute. Also, who has a printer sitting around in the room when they travel? If StubHub asks you to return the tickets you . Some teams, venues, or artists put delivery delayson tickets issued to original buyers. How do I list my tickets as Side View only and not Side or Rear View? Listings are removed without . Yes I was told that my payment will be on in 24 hours on 4/10/23, the next day I did not get payment. Scan this QR code to download the app now. Sold tickets on this site and a computer glitch allowed them to sell my tickets twice, they charged me the whole sales price of the tickets as my penalty, over 3k refuse to pay me a penny for the expensive tickets I sold. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. Copyright 2023 Consumers Unified LLC. same here. Why would I not only forfeit $500 compensation for those tickets I wasn't going to be able to use, but further not "finalize the sell" authorizing them to charge me $495?? how do I sell tickets to an event not yet listed? Great system right ?? Guess what happened next concert started and seller finally emails the tickets. Sorry we couldn't be helpful. Bought the tickets months in advance and the day of the concert I still hadn't received the tickets. Waiting till the day of is bull****. so i bought a ticket over 3 weeks ago to see metallica in november and i still havent received my ticket. If there were, we would look for replacements first and foremost as we want you at your event. Today was the last straw. Since there is a delivery delay until 45 days before the show date, if I were to sell on StubHub, I wouldn't be able to fulfill the order and get paid for almost a year! 03-25-2022 10:53 AM. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. Why does it out that date if closer to 24 hours? If a seller says they have electronic tickets, what reason would they have to not make them available to download until 2 days before an event that is 5 months away? One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. The prices started to drop during the day to $99 for tickets, but still essentially twice as much than face value. We are changing the way you register and sign-in to the StubHub Community. Use of this website signifies your agreement to our, Understanding your order's delivery status. Click on 'Submit.'. Mobile app: They will do everything in their power just to take your money and then say "you agreed to our terms" - I listed tickets for sale that apparently sold, yet I didn't receive any notifications about this; I just assumed that the tickets had never sold. It is recommended that a seller deliverstheir tickets sooner if they get them earlier than expected. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Explain your case the best you can. @captain-janeway - Truly, delivery or any issueis rare with the tickets you buy from us. It is not in a seller's best interest to cause issues for a buyer at the same time. Customer service all the way to your seat, 2000-2022 StubHub. It should be when you pay for the tickets then the tickets should be sent . New to StubHub? A link has directed you to this review. It is due to the security around the tickets, venues like to hold onto the QR codes as long as possible to avoid ticket trading and duplicating issues. The Ascent's Definitive Credit Score Guide. You'll get your ticketsby the end of the day on your order's expected arrival date. UPS tickets: Ship the tickets within 1 business day of the sale date (we recommend dropping the tickets off at a UPS store, not a drop-box) Tickets sold before your In Hand Date: You have until this date to deliver them. Our experts love this top pick,which featuresa0% intro APRuntil 2024, an insane cash back rate of up to 5%, and all somehow for no annual fee. 1. Rather, those fees can fluctuate based on factors such as ticket price and demand. I felt the need to say this because I almost spent needless amounts of heavy money because of the anxiety these reviews provided. Let us know if you have any other questions or concerns. Why would seller unnecessarily delay ticket delive Do not have physical tickets from 'Welcome to Rockville' Fest 2023 to ship yet, but sale is already completed, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. StubHub only had an option to sell "barcode" tickets for this event--not "mobile" tickets. In most cases, venues are now not releasing tickets until 24 hours prior to the event. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Super common practice, 21 pilots, pearl jam and few others come to mind, so you are good The Stubhub site indicated the tickets would be available by December 29th as a mobile transfer, a method commonly used these days. Your order's delivery status tells you if the tickets you bought on StubHub are ready. StubHub will deduct a fee from tickets you manage to sell through its site. Re: Selling tickets with delivery delay. Then, once they sell, you'll log into your Ticketmaster account and transfer them to your buyer and confirm the transfer on the StubHub website. It should be when you pay for the tickets then the tickets should be sent . I know that the people who bought direct from the venue already have their ticket downloads available, so this seller does too. What would be a reason for a seller to withhold tickets until night before the show? Some teams, venues, or artists put delivery delays on tickets issued to original buyers. They said they would provide a refund and small account credit. We really do appreciate the feedback though. Seems like nothing but questions on this site with no answers. They will take your money then make you jump through hoops to get it back. Sellers often list tickets on StubHub weeks or months ahead of a given event. That also means if you are a buyer and the seller never forwards their tickets, you are out of luck. We can't ask them to send tickets earlier than the date in your order details. Help us improve this article with your feedback. They sent me a "link" for "alternative tickets" but the link literally told me "no tickets available" (even though there are plenty on StubHub), So.. BEWARE, you may well be getting completely screwed, which is my experience so far. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Guarantee for buyers so that they will either receive replacement tickets or a refund if something goes wrong with the vendor; guarantee for the vendor that he or she can list his or her own price and post tickets free of charge. This happens when the primary ticket company doesn't release the tickets to the original buyer for a while. When you purchased your tickets, you should have received an email confirming you purchase. We really do appreciate the feedback though. Instead of paying sellers 5-7 business days after the tickets sold, they were paying sellers 5-8 business days after the event. until the fall, she was told by StubHub that she would not . Musicians can get sick and sporting events can get canceled. How is that they don't accept refunds, but you also aren't guaranteed tickets? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. @captain-janeway - There could be several reasons as to why; some already being mentioned. All both of them could keep saying is "we sent you an email." To check your expected delivery date, look at the 'Ready' date in the order details. Nosebleeds were even more than what paid for pit tickets. As this date approaches, you don't need to contact us. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. I have sold ticket many times before, this is not my first time, never had a problem. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 5 days later, on GAME DAY, I received an email from Stubhub notifying me that my transaction had been cancelled because I did not fulfill my seller's obligation to upload the barcodes - but I did! Some people prefer to spend their money on experiences rather than things. Be sure to include your email address, zip/postal code, and order number as well. Cookie Notice When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. The mlb for security reasons doesn't "create" their viewable tickets until a day or two before the event. Call toll-free from the U.S. or Canada, or chat online with support. Called them and they said oh well, no refund.

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